Blog · 50 Bits for Founders · Mindset
Principles
Life and Work — Ray Dalio, 2017
The Bitpain plus reflection equals progress; turn every mistake into a written principle; let the best idea win, not the boss's.
Dalio founded Bridgewater in 1975 from a two-bedroom apartment and turned it into the largest hedge fund in the world. But the book is born from his worst moment: in 1982 he publicly bet on a depression that never came, lost almost everything, had to lay off all his employees and borrow four thousand dollars from his father to pay the bills. From that setback he drew the question that organizes the book: how can I be sure I'm right? Answer: you can't, so build a system that finds your mistakes before they cost you the company.
On how to think, the lessons are direct. Be hyperrealistic: don't confuse what you wish were true with what is true. Pain plus reflection equals progress; pain without reflection is just pain. You have two barriers that keep you from seeing well: ego, which prefers being right to getting it right, and blind spots, which are the things your way of thinking simply doesn't perceive. And above all, write down your principles: every time a situation hurts, note what happened, what rule follows from it, and next time decide with the rule instead of with the emotion.
On how to decide as a team, the heart of the book is the idea meritocracy, which rests on three pieces: radical truth, radical transparency and believability-weighted decisions. Radical truth means no one can say behind someone's back what they wouldn't say to their face. Radical transparency means that at Bridgewater almost every meeting is recorded and anyone can watch it. And believability weighting means that in a disagreement neither the majority nor the highest rank wins; opinions are weighted according to each person's proven track record on that topic. For that they built tools like the Dot Collector, where everyone rates in real time the quality of everyone else's arguments, and the baseball cards, which summarize each person's strengths and weaknesses.
On how to execute, Dalio proposes a five-step process: set clear goals; identify the problems that keep you from getting there; diagnose the root cause; design a plan that attacks that cause; and push through to completion. The common mistake is skipping the diagnosis: solving the symptom and hitting the same wall three months later.
The concept to master is the machine: your company is a system of people and design that produces results, and you are at once its operator and its designer. When the result is bad, the question isn't who failed but what part of the machine needs to change, and accepting that sometimes that part is you.
The recipe for this week: open a document called "Principles" and note your company's latest costly mistake in three lines: what happened, what you believed was true and what rule follows. Then, in your next hard decision, ask the three people with the most track record on that topic what they would do and why, and weight their answers by that track record, not by their title. With ten entries you'll have your own manual; with fifty, a culture.
The author's line: "Pain plus reflection equals progress." And it works beyond your role as a founder: it's the best antidote to the yes-man at any decision table and a guide for your personal life, because Dalio wrote the life principles first and the work principles second, in that order.
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How it helped me
A case that illustrates this book well is what we lived through in 2010. We had already made it through the pivot and were in full growth; it was time to multiply the go-to-market side and build the systems that support that growth, including the financial side.
We hired a great executive with credentials very similar to mine: he would take finance and systems; I would take the commercial team. We soon saw a difference in personal nature, of the kind Kahneman describes in Thinking, Fast and Slow: I'm suited to what calls for depth; he, to deciding fast under uncertainty, which is what go-to-market demands. Without planning it we swapped roles, and it was the best thing that could have happened to the company.
Dalio would say the problem was neither of us, but the design of the machine. From that, two principles: hiring by résumé falls short, because personal capabilities and potential are worth more than experience on paper; and you have to accept quickly that a decision wasn't the right one and correct course.
The third is the one that has given us the most. We came to rank first in growth and profitability across the entire regulated financial sector with no prior experience in lending, which is a very hard business, and a good part of that comes from this principle: let the best idea win. That requires hiring experienced people and giving them their space, and knowing where to challenge, where to dig deeper, where to look outside and where to look inside. The hard part is detachment from ego, because the best idea is often not yours. That is the real challenge.
Killer quote: "There is no worse blindness than not wanting to see."